Frequently Asked Questions

Everything you need to know about your luxury beauty experience.

What makes Heaven Scent products unique?

Every product is handcrafted by Shannon using premium, ethically-sourced ingredients and custom-blended fragrances designed to nourish your skin and elevate your mood.

How long will it take to receive my order?

We process orders within 2-3 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location.

Do you offer international shipping?

Currently, Heaven Scent by Shannon ships to addresses within the United States and Canada. We hope to expand to more international destinations soon.

What is your return policy?

Due to the personal nature of beauty products, we cannot accept returns once an item has been opened. However, if your order arrives damaged, please contact us within 48 hours for a replacement.

Are your products safe for sensitive skin?

We prioritize clean, gentle ingredients. However, we always recommend performing a patch test on a small area of skin before full application to ensure compatibility.

Can I track my package after it ships?

Yes! Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.