Returns & Exchanges
At Heaven Scent by Shannon, we want you to be completely enchanted by your beauty purchase. If you are not satisfied, we offer returns on unopened and unused products within 30 days of delivery.
1
Initiate Your Request
Email our support team with your order number and reason for return to receive a Return Authorization number.
2
Prepare Your Package
Carefully pack the items in their original, unopened packaging to ensure they are not damaged during transit.
3
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our team inspects the returned items, we will process a full refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing